At Reijh Skincare, we believe in transparency, trust, and delivering products of the highest quality. Please read our policies carefully to understand how we work with our customers.

1. Privacy Policy

At Reijh, your privacy is a top priority.

1. Information We Collect
   
   a) Personal details such as name, email address, phone number, and shipping/billing address when you place an order or create an account.
   
   b) Payment details (processed securely via third-party payment providers; we do not store full credit card information).
   
   c) Website usage data through cookies and analytics tools, to improve your shopping experience.
   
   
   
2. How We Use Your Information
   
   a) To process orders and deliver products.
   
   b) To communicate with you regarding your orders, inquiries, and promotions.
   
   c) To personalize your experience on our Website.
   
   
   
3. Data Security
   
   a) We use SSL encryption and secure hosting to protect your data.
   
   b) Your information will never be sold, traded, or rented to third parties.
   
   
   
4. Your Rights
   
   You can request to view, update, or delete your personal information by contacting us at help@reijh.com.
   
   
   

2. Shipping Policy

We aim to deliver your Reijh products quickly and safely.

1. Processing Time
   
   a) Orders are typically processed within 1–2 business days.
   
   b) During peak times or promotions, processing may take slightly longer.
   
   
   
2. Delivery Time
   
   a) Domestic deliveries: 3–7 business days.
   
   b) International deliveries: 7–21 business days, depending on location.
   
   
   
3. Shipping Costs
   
   a) Calculated at checkout based on destination and weight.
   
   b) Free shipping may apply for orders above a certain value (details on checkout page).
   
   
4. Order Tracking
   
   Once shipped, you will receive a tracking number via email.
   

3. Return & Refund Policy

We want you to love your skincare. If there’s ever an issue, we’re here to help.

Returns are accepted only in the following cases:

• You received the wrong product.
  
• The product arrived damaged.
  
• The product delivered was expired.
  

Return Process:

1. Please raise a return/replacement request within 7 days of delivery by emailing us at help@reijh.com.
   
2. Once your request is approved, we will arrange a reverse pickup through our courier partner.
   
3. Upon receiving the returned item, our team will verify the issue.
   
4. If approved, your refund or replacement will be processed within 3–5 business days.
   

❌ Products cannot be returned or refunded once opened/used due to hygiene and safety reasons.

4. Payment & Billing Policy

• We accept payments via major credit/debit cards, PayPal, and secure payment gateways shown at checkout.
  
• All payments must be made in full before orders are shipped.
  
• Reijh is not responsible for delays caused by payment authorization failures.
  

5. Contact Us

If you have any questions about our policies, please reach out:

help@reijh.com
www.reijh.com

We are here to help ensure your experience with Reijh is smooth, safe, and satisfying.